Responsible Gaming — Play Smart, Stay in Control

1 18+ Age Restriction Policy

877bt operates a strict minimum age policy. All players must be aged 18 years or older to register an account, make deposits, place bets, or participate in any game or promotional activity on the 877bt platform. This rule applies without exception to all players across Bangladesh, including those accessing 877bt from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

Age verification is a mandatory step in the 877bt account registration and KYC (Know Your Customer) process. Players are required to submit a valid government-issued identity document — such as a Bangladesh National Identity Card (NID) or passport — confirming that they meet the 18+ age requirement before any withdrawal can be processed. Accounts that cannot be verified as belonging to an adult aged 18 or over will be suspended and any funds held will be handled in accordance with our Terms & Conditions.

Protecting minors: We strongly encourage all adult players who share a device or household with individuals under the age of 18 to take active steps to prevent underage access to the 877bt platform. This includes keeping your login credentials strictly confidential, logging out after every session, and using any available parental control software on shared devices. If you suspect that a minor has accessed your 877bt account, contact support immediately at [email protected].

2 Recognising Problem Gambling

Problem gambling is characterised by a persistent and recurring inability to control gambling behaviour despite negative consequences to one's personal finances, relationships, or mental wellbeing. Recognising the early warning signs is the most important step toward getting help. 877bt encourages all players to regularly reflect on their gambling habits and to treat any concerning patterns seriously.

The following self-assessment checklist is designed to help you evaluate whether your gambling activity may have moved beyond healthy recreation. If you answer "yes" to three or more of these questions, we strongly encourage you to use 877bt's responsible gaming tools or seek external support:

Completing this checklist honestly is an act of self-care. 877bt does not judge players who identify concerning patterns — we are here to provide tools and connect you with the help you need. Problem gambling is a recognised condition that responds well to early intervention, and there is no shame in asking for support.

3 Self-Exclusion Tools

Self-exclusion is one of the most effective responsible gaming tools available to players who feel they need a break from gambling. When you activate self-exclusion on your 877bt account, your account is immediately restricted from placing any bets, making deposits, or accessing any game content for the duration you select. During a self-exclusion period, 877bt will also suspend any promotional communications sent to your registered contact details.

877bt offers the following self-exclusion periods to suit different circumstances:

• Short-term exclusion (1–4 weeks): Suitable for players who want a brief cooling-off period following a large loss or stressful session.
• Medium-term exclusion (1–6 months): Recommended for players who have identified a recurring pattern of problematic play and want meaningful time away from gambling.
• Long-term exclusion (6–12 months): For players who require an extended break to address problem gambling behaviours with the support of counselling or professional help.
• Permanent exclusion: Players who wish to permanently close their 877bt account and exclude themselves indefinitely may request permanent exclusion. This action is irreversible. Any account balance will be refunded to the player's verified payment method after identity checks are completed.

During any self-exclusion period, 877bt will make every reasonable effort to detect and prevent the excluded player from opening a new account. If you believe you have circumvented a self-exclusion period in error, please contact support immediately. Attempting to create new accounts to bypass an active self-exclusion is a violation of our Terms & Conditions.

4 Deposit & Spending Limits

Setting deposit and spending limits is one of the most practical ways to keep your gambling activity within healthy boundaries. 877bt supports player-defined limits that cap the total amount you can deposit into your account within a specified rolling time period. These limits are entirely voluntary — you choose whether to set them and what the amounts are — but we strongly recommend that every player establishes a limit that reflects their genuine disposable entertainment budget.

The following limit types are available to 877bt players:

• Daily deposit limit: Sets a maximum ৳ BDT amount that can be deposited across any single calendar day (midnight to midnight, BST UTC+6).
• Weekly deposit limit: Sets a rolling seven-day cap on total deposits, calculated from the moment the limit is activated.
• Monthly deposit limit: Sets a rolling thirty-day cap — the most commonly used limit type among players who budget on a monthly basis, particularly in Bangladesh where monthly income cycles are common.

Reducing a limit: A reduction in your deposit limit takes effect immediately upon confirmation by our support team. We deliberately make it easy to lower a limit because this action protects you.

Increasing a limit: A request to increase an existing deposit limit is subject to a mandatory 72-hour cooling-off period before taking effect. This delay is intentional — it gives you time to reflect on whether the increase genuinely reflects your intended entertainment budget, rather than a reaction to a recent loss or the heat-of-the-moment urge to play more.

To set or adjust a deposit limit, contact the 877bt support team at [email protected] with the subject line "Deposit Limit Request", specifying the limit type, amount in ৳ BDT, and the period (daily / weekly / monthly). Limit requests are processed within one business day.

5 Time-Out & Cool-Off Features

A time-out is a shorter, temporary break from the 877bt platform — distinct from self-exclusion in that it is designed for players who need to pause briefly rather than step away for an extended period. During a time-out, your 877bt account remains open but access to all betting, gaming, and deposit functionality is suspended for the duration you choose.

877bt offers time-out periods of 24 hours, 48 hours, 72 hours, and 7 days. Time-outs take effect immediately upon request. To request a time-out, send an email to [email protected] with the subject line "Time-Out Request" and your preferred duration.

When should you use a time-out? A time-out is particularly useful in the following situations:

• After experiencing a significant loss that has left you feeling frustrated, upset, or eager to immediately recover funds by playing more.
• When you notice that a session has lasted much longer than you originally planned.
• During periods of personal stress, financial difficulty, or emotional upset — times when decision-making may be impaired.
• If you simply want a scheduled break as part of healthy gambling habits, even if no specific problem has arisen.

A time-out cannot be cancelled early once activated. This deliberate restriction ensures that the cool-off period serves its purpose. After the time-out expires, full access to your 877bt account is restored automatically. If upon return you feel the urge to gamble is still difficult to manage, please consider activating a longer self-exclusion period or contacting our responsible gaming support team directly.

6 Safe Gambling Tips

Responsible gambling is not just about tools and restrictions — it is also about the mindset and habits you bring to every session. The following guidelines represent the foundational principles of safe, enjoyable gambling that 877bt encourages all players to adopt as standard practice:

• Gamble only with money you can afford to lose. Treat your gambling budget as an entertainment expense — like a cinema ticket or a meal out — not as an investment or a way to generate income. Never gamble with rent, bill money, or funds earmarked for essential expenses.
• Set a budget before you start, and stick to it. Decide in advance exactly how much ৳ BDT you are willing to spend in a session and stop when that amount is reached, regardless of whether you are winning or losing.
• Never chase losses. If you have reached your session budget, stop — even if you feel certain the next bet will recover what you have lost. Chasing losses is one of the most common precursors to problem gambling.
• Keep track of time. It is easy to lose track of how long you have been playing, especially during live sports betting or live casino sessions. Use a timer or alarm to remind yourself to take breaks every 30–60 minutes.
• Do not gamble when your judgement is impaired. Avoid placing bets when you are tired, stressed, emotionally upset, or under the influence of alcohol. Sound decision-making is essential to controlled gambling.
• Balance gambling with other activities. Gambling should be one of many leisure activities in your life, not the primary one. Maintain an active social life, pursue hobbies, and ensure that gambling does not crowd out other enjoyable and meaningful pursuits.
• Keep your account details secure. Do not share your 877bt login credentials with friends or family members. Your account is personal; shared accounts make it impossible to maintain individual spending limits and responsible gaming records.
• Review your gambling history regularly. Your 877bt account dashboard provides a full record of your transaction and betting history. Periodically reviewing this history helps you stay honest with yourself about how much time and money you are spending.

7 Getting Help & Support Resources

If you feel that gambling is becoming a problem — or if someone close to you has expressed concern about your gambling activity — please do not hesitate to seek help. Asking for support is a sign of strength, not weakness, and early intervention significantly improves outcomes for people affected by problem gambling.

877bt's responsible gaming support team is available to assist you with activating self-exclusion, adjusting deposit limits, setting up time-outs, or simply talking through your concerns. All responsible gaming enquiries are handled with complete confidentiality and without judgement.

877bt also encourages players to seek support from professional mental health and counselling services available in Bangladesh. Gambling-related financial stress and anxiety are recognised conditions that respond well to professional support. Consulting a qualified counsellor, psychologist, or social worker is a legitimate and effective path to recovery, and 877bt fully supports players who choose to pursue professional help.

For family members and friends: If you are concerned about the gambling behaviour of someone close to you, please encourage them to read this page and to contact 877bt's responsible gaming support team. You may also contact us on their behalf — with their consent — to discuss the options available to them. We are committed to working with families and support networks as well as individual players.

Remember: gambling at 877bt is intended to be an enjoyable form of entertainment. The moment it stops being fun, it is time to take a break. Our tools are here for you, our support team is here for you, and the right kind of help is always available when you need it. You are never alone in this.