Privacy Policy — How 877bt Protects Your Data

1 Data We Collect

877bt collects personal data from players at various points during the account lifecycle. The categories of data we collect, and the typical circumstances under which each category is gathered, are set out below. We collect only the data that is necessary for the purposes described in this policy; we do not engage in speculative data collection.

Data you provide voluntarily: The majority of identity and contact data is provided directly by you when you complete the registration form, update your profile, or submit KYC documentation. You are responsible for ensuring that all data you provide is accurate, complete, and kept up to date.

Data collected automatically: Technical and usage data is gathered automatically through our platform infrastructure and analytics systems each time you access 877bt via a web browser or mobile browser. This data helps us maintain platform stability, detect fraud, and understand how players interact with our games and features.

Data from third parties: In limited circumstances, 877bt may receive data about you from third-party payment processors (such as bKash, Nagad, or our card gateway partners) for the purpose of confirming the status of transactions. We do not purchase marketing lists or obtain data from social media platforms about individual players.

2 How We Use Your Data

877bt processes your personal data only for lawful, specified, and transparent purposes. The table below maps each processing purpose to the category of data involved and the legal basis under which that processing is carried out.

• Account creation and management: Identity and contact data are used to create, maintain, and secure your 877bt player account. This processing is necessary to fulfil our contractual obligation to you as a registered player.
• Identity verification (KYC): Identity and verification document data are processed to confirm that you are who you say you are, that you are aged 18 or over, and that you own the payment methods linked to your account. This is both a contractual requirement and a legal obligation under applicable anti-money laundering standards.
• Payment processing: Financial data is used to process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard). Transaction records are retained for accounting and audit purposes.
• Platform security and fraud prevention: Technical and usage data, combined with identity data, is analysed by our risk management systems to detect unusual patterns that may indicate account takeover, bonus abuse, multi-accounting, or money laundering. This processing is in our legitimate interest and is necessary to protect all players on the platform.
• Customer support: Communications data is used to respond to your support queries, resolve disputes, and maintain records of resolutions for quality assurance purposes.
• Responsible gaming compliance: Usage data (including session length, bet frequency, and deposit patterns) is monitored to identify players who may be exhibiting signs of problem gambling, allowing our responsible gaming team to intervene proactively with support resources. This is a legal obligation and a core ethical commitment of 877bt.
• Service improvement and analytics: Aggregated and anonymised usage data is analysed to understand player behaviour, improve game selection, optimise platform performance, and inform future product decisions. This processing uses data that cannot be used to identify individual players.
• Marketing communications (opt-in only): If you have explicitly opted in to receive promotional communications from 877bt, we may use your contact data to send you information about relevant bonuses, tournament promotions (such as BPL or IPL campaigns), and seasonal offers (such as Eid or Pohela Boishakh specials). You may withdraw this consent at any time by contacting support or updating your account notification preferences.

877bt will never use your personal data to make solely automated decisions that produce legal or similarly significant effects on you without providing a mechanism for human review upon request.

3 Data Sharing & Third Parties

In the ordinary course of operating the 877bt platform, your data may be shared with the following categories of third parties, each of whom is contractually bound to process your data only for the specific purpose for which it is shared:

• Payment service providers: bKash, Nagad, Rocket, Upay, and card processing gateway partners receive the minimum financial and identity data required to authorise, process, and reconcile your transactions. These providers operate under their own privacy and data protection policies and are responsible for their own data handling practices once data is transferred to them.
• Game content providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a pseudonymous player identifier (never your full name or contact details) alongside bet and game session data. This is necessary for game functionality, RTP audit purposes, and fair play certification.
• KYC and identity verification partners: Where 877bt uses a third-party identity verification service to assist with document checking, your identity data and verification documents may be transmitted to that service in encrypted form. Such partners are subject to strict data processing agreements.
• IT infrastructure and hosting providers: Our platform is hosted on secure servers. Hosting and infrastructure providers may have technical access to encrypted data as part of delivering their services and are bound by confidentiality obligations.
• Legal and regulatory authorities: In the event of a lawful request from a competent authority, court order, or regulatory requirement, 877bt may be legally obliged to disclose specific player data. We will notify you of any such disclosure where we are legally permitted to do so.
• Professional advisers: Lawyers, auditors, and accountants engaged by 877bt may process limited player data on a confidential basis where required for legal or financial compliance purposes.

All third-party data processors engaged by 877bt are required to implement appropriate technical and organisational security measures and are prohibited from using your data for any purpose beyond the specific service they provide to 877bt.

4 Cookies & Tracking Technologies

877bt uses cookies and similar tracking technologies (including local storage and session tokens) to operate the platform, maintain your logged-in session, remember your preferences, and analyse platform usage. A cookie is a small text file placed on your device by our platform when you visit. Cookies do not contain executable code and cannot harm your device.

The categories of cookies used by 877bt are as follows:

• Strictly Necessary Cookies: These are essential to the operation of the 877bt platform. They maintain your login session, remember your language and currency preferences, and ensure the platform functions correctly. These cookies cannot be disabled without preventing you from using the platform.
• Functional Cookies: These remember choices you make on the platform (such as your preferred payment method or game lobby layout) to provide a more personalised experience. Disabling these cookies may reduce the convenience of the platform but will not prevent access.
• Analytics Cookies: These collect aggregated, anonymised data about how players navigate the platform, which games are most visited, and where sessions end. This data is used solely to improve platform performance and user experience. Analytics data is not linked to your identity.
• Security Cookies: These assist our fraud prevention and risk management systems by recording device fingerprint information, IP address history, and session behaviour patterns. They are necessary for platform integrity.

You may manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that blocking strictly necessary cookies will prevent you from accessing your 877bt account. For detailed browser-specific instructions, refer to the help section of your browser. 877bt does not use third-party advertising cookies or behavioural profiling cookies that track you across other websites.

5 Data Retention & Storage

877bt retains your personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Active account data: Identity, contact, and financial data is retained for the full duration of your account being active on the 877bt platform.
• Post-closure account data: Following account closure (whether voluntary or for a Terms breach), core identity and transaction records are retained for a minimum of five years to meet anti-money laundering record-keeping requirements. After this period, data is securely deleted or anonymised.
• KYC verification documents: Copies of identity documents submitted during KYC are retained for five years from the date of submission or account closure, whichever is later.
• Support communications: Correspondence held in our support system is retained for three years following resolution of the relevant query, after which it is deleted unless it relates to an ongoing dispute or legal matter.
• Analytics data: Aggregated, anonymised usage data (which cannot identify individual players) may be retained indefinitely for statistical and product development purposes.

All personal data held by 877bt is stored on secure servers with access restricted to authorised personnel only. Where data is transferred to third-party processors (such as payment gateways or KYC partners), transmission is carried out over encrypted channels. 877bt does not store raw payment card numbers; card transactions are tokenised by the payment gateway and only a masked representation is retained in our systems.

If you request deletion of your personal data before the applicable mandatory retention period has expired, we will inform you of the minimum period we are legally required to retain your data and will delete all non-mandatory data promptly upon receiving your request.

6 Your Privacy Rights

As a player on the 877bt platform, you hold the following rights in relation to your personal data. To exercise any of these rights, submit a written request to [email protected] with the subject line "Privacy Rights Request". We will acknowledge your request within three business days and fulfil it within 30 days, or notify you if an extension is required.

• Right of Access: You may request a copy of all personal data that 877bt holds about you, along with information about how it is processed, the legal basis for processing, and who it has been shared with.
• Right to Rectification: If any personal data held by 877bt is inaccurate or incomplete, you have the right to request that it be corrected. For certain data fields (such as your registered email address or mobile number), you may update information directly within your account settings.
• Right to Erasure: Subject to legal retention obligations, you may request that 877bt delete your personal data. Note that data required by law to be retained (such as transaction records) cannot be deleted on request but will be securely destroyed once the mandatory retention period expires.
• Right to Restrict Processing: In certain circumstances (for example, where you contest the accuracy of your data or have objected to processing), you may request that 877bt restrict processing of your data while the matter is resolved.
• Right to Data Portability: You may request that 877bt provide your personal data in a structured, commonly used, machine-readable format, and where technically feasible, transfer it directly to another data controller.
• Right to Object: Where 877bt processes your data on the basis of legitimate interests, you have the right to object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

877bt will not charge a fee for handling privacy rights requests unless a request is manifestly unfounded, repetitive, or excessive, in which case a reasonable administrative fee may apply. We will always inform you before applying such a fee.

7 Data Security Measures

877bt implements a layered security approach to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes the following technical and organisational measures:

• Encryption in transit: All communications between your device and 877bt servers are encrypted using TLS 1.2 or higher (SSL). This protects your login credentials, personal data, and financial information while it is being transmitted.
• Encryption at rest: Sensitive data fields (including identity document metadata and payment identifiers) are encrypted within our databases using industry-standard encryption algorithms. Encryption keys are managed separately from the data they protect.
• Access controls: Access to player personal data within 877bt's systems is restricted on a strict need-to-know basis. Staff are granted access only to the data categories necessary for their specific role, and all access is logged and subject to regular audit.
• Password security: Account passwords are stored using one-way cryptographic hashing. 877bt staff cannot view your password in plaintext. If you forget your password, it must be reset — it cannot be retrieved.
• Fraud and anomaly detection: Automated risk management systems monitor login behaviour, transaction patterns, and session characteristics in real time to detect potential account compromise or fraudulent activity and trigger protective measures immediately.
• Regular security reviews: 877bt conducts periodic internal security reviews and assessments to identify and remediate potential vulnerabilities in platform infrastructure, application code, and data handling processes.

While 877bt employs robust security measures, no internet-based platform can guarantee absolute security against all threats. You also play an important role in keeping your account secure: choose a strong, unique password for your 877bt account, do not share your login credentials with anyone, and contact [email protected] immediately if you believe your account has been compromised.

8 Policy Updates & Contact

877bt reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, new platform features, changes in applicable law, or guidance from regulatory authorities. When a material change is made to this policy, we will update the "Last updated" date at the top of the page and, where the change is significant, notify registered players via the email address held on their account.

It is your responsibility to review this Privacy Policy periodically to stay informed of how 877bt handles your personal data. Continued use of the 877bt platform following a policy update constitutes acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 877bt processes your personal data, please contact our support team:

• Email: [email protected] (plain text — not a clickable link)
• Subject line for privacy enquiries: "Privacy Policy Enquiry" or "Privacy Rights Request"
• Response time: We aim to respond to all privacy-related enquiries within three business days (Bangladesh Standard Time, BST UTC+6).

877bt is committed to resolving all privacy concerns promptly and transparently. If you are not satisfied with the outcome of your privacy enquiry, you may seek further guidance from an appropriate data protection authority in your jurisdiction.